Read and know our Terms & Policies

By using our website "Kanutstore.com", you understand and agree with all our terms & policies described below, we encourage all our customers to read all of our terms & policies before accessing, using, or buying any of our products.

What are the terms of service?

Terms of service refer to regulations that are attached to the use of our website, Before you can use our website, you are required to read and agree to the regulations in the Terms of Service.

Terms of Service

What is a Privacy Policy?

A privacy policy is a statement contained on this website that details how Kanut Store will collect, store, protect, and utilize personal data provided by its users, and customers. The definition of personal data includes names, addresses (physical or e-mail), IP addresses, telephone numbers, date of birth, and financial information, such as debit and credit card details.

Privacy Policy

What is A Shipping Policy?

A Shipping Policy provides all the essential and good-to-know information related to what you can expect when it comes to receiving goods you’ve bought from Kanut Store. It shares your shipping restrictions, shipping costs, and any other things you need to know before you make a purchase.

Shipping Policy

What is a Refund Policy?

A Refund Policy is the rules that Kanut Store has established to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously with Kanut Store.

Refund Policy

Frequently Asked Questions

Do you Ship to Military Addresses?

Yes, we are able to ship to military addresses using USPS and other courier services.

For more information, please refer to our Shipping Policy

How can I contact you?

You can contact us simply by sending an email to [email protected] with your question, doubt, or comment in detail or you can complete our contact form on our Contact Us page.

How do I change or cancel my order?

Please contact us immediately if you need to change or cancel your order.

Be sure to provide your order number and the change you wish to make, and we will confirm with you once the change has been made.

Please note that any order that has already been packed or shipped cannot be changed or canceled.

If you have any problems or concerns, you can contact us by sending an email to [email protected] following the previously mentioned instructions or by completing the form at the page Contact Us.

 

For more information, please refer to our Refund Policy.

When will my order be processed?

All orders of our products take between 1-5 days to be processed. Please allow additional time for your order to be processed during the holiday and sales seasons.

We work with U.S. suppliers to source high-quality products. Our suppliers typically process orders from Monday to Friday. Orders will be processed within 1-5 business days from the order date and will be shipped the next day after the order process is complete.

Please note that our suppliers do not ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-5 business days for processing of your order.

Delivery to the U.S. and Canada will take between 10 and 25 working days.

Days of delivery may vary depending on your location.

How do I return an item?

If you are not satisfied with your purchase and wish to return an item, please contact us within 15 days of receipt of your order. Please provide your order number, as well as the detailed reason for your return. Our customer service team will review the return request and send further instructions. All returns must be in original condition with intact packaging.

For more information, please refer to our Refund Policy.

Will my return shipment be covered?

For more information, please refer to our Refund Policy.

What happens if the items I received are defective/incorrect/damaged?

Please immediately contact our Customer Service team on [email protected]or on our “Contact Us” page to start the return process. Please include the following information:

  • Order number
  • Invoice Number
  • Invoice Copy
  • Video or photo of the defective product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.

For more information, please refer to our Refund Policy.

How long does the return process take?

Returns processing can take up to 25 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.

For more information, please refer to our Refund Policy.

When will I get my refund?

For more information, please refer to our Refund Policy.

Will I be charged taxes and duties?

The prices shown on our quotes include details about duties and taxes.

For more information, please contact us by sending an email to [email protected] or by completing the form at the page Contact Us.